Intelinteract® dental phone system
The phone system built for dental practices.
Replace your phone provider with one cloud system for every surgery and site. Keep your numbers, route calls the way your practice works, connect to your PMS, and let the built-in AI receptionist answer when your team can't.
- Keep your numbersPort the numbers patients already know, with a planned switchover.
- Connected to your PMSDentally, CareStack, Software of Excellence and SFD.
- No missed callsAI answers overflow and out of hours; missed calls get a follow-up in seconds.
- One system for every siteMenus, queues and opening hours per practice, managed in one place.
Why practices switch
Your phones are where patients are won and lost.
Calls go unanswered at peak times
Mornings, lunchtimes and the minutes before the practice opens are when patients call and when reception is busiest. Every unanswered call can be a lost booking or an emergency that goes elsewhere.
The phone system knows nothing about the patient
Traditional phone lines don't talk to your PMS, so the team looks up every caller by hand and nothing about the call is recorded against the patient.
Every site runs differently
Groups end up with different providers, contracts and setups at each practice, with no shared view of how calls are handled.
What you get
Everything a practice phone system should do, and more.
A complete cloud phone system with an AI receptionist, missed-call recovery and call intelligence built in, so you don't need a separate telephony contract.
Numbers and porting
Port your existing numbers or add new local and freephone numbers, for one practice or every site in a group.
Menus, queues and ring groups
Auto-attendant menus for bookings, emergencies and enquiries, ring groups for reception, and queues with announcements.
Opening-hours rules
Different routing for opening hours, lunch, evenings, weekends and bank holidays, set per practice.
Every calling essential
Transfer, hold, forwarding, voicemail to email, call recording and a mobile app for staff on the move.
AI receptionist built in
When the team is busy or the practice is closed, the AI answers, books into your diary and hands back with full context.
Missed-call recovery
Any call that isn't answered gets an SMS or WhatsApp follow-up in seconds, so the enquiry still becomes a booking.
Patient recognition
Callers are matched to their PMS record, so your team sees who is calling and their upcoming appointments before answering.
Call intelligence
Summaries, transcripts, booked versus unbooked tracking and missed-opportunity alerts for every call.
Group reporting
Call volumes, answer rates and peaks per practice and across the group, on live dashboards.
How it works
Switching is planned around your practice.
- Step 1
Review
We map how calls reach each practice today: numbers, menus, opening hours, peaks and where calls are being missed.
- Step 2
Configure
We set up your menus, queues and routing, connect your PMS and configure the AI receptionist to your practice's rules.
- Step 3
Port and go live
Your numbers are ported on an agreed date, with testing before the switch, so patients notice nothing but better answering.
- Step 4
Measure and tune
We report on answer rates, bookings and missed calls against your starting point, and adjust routing as you learn.
Built for UK dentistry
Made for how UK practices actually work.
Intelinteract is set up around your practice's rules and the systems you already use, whether you're a single NHS practice, a private clinic or a growing group.
Practice management systems
- Dentally
- CareStack
- Software of Excellence
- SFD
NHS and private patients
Routing and AI responses follow your rules for NHS and private enquiries, new-patient availability, membership plans and fees.
Dental emergencies
Emergency calls are recognised and routed to your emergency slots or on-call team, and out of hours patients can be signposted to NHS 111 if you choose.
UK GDPR
Patient data is handled under UK GDPR, with a Data Processing Addendum, role-based access, audit trails and call-recording announcements.
Single practices to groups
Start with one practice on up to 4 lines and add sites, lines and a central team as you grow, without changing systems.
Pricing
Your phone system and AI receptionist in one price.
One monthly price per practice covers the phone system, the AI receptionist and messaging, instead of separate telephony, call-answering and chat contracts. Groups and larger practices get a quote based on sites, lines and call volumes.
Practice package
From£180per practice / month
- AI receptionist on calls and WhatsApp, 24/7
- 1,500 AI voice minutes every month
- Cloud phone system with up to 4 lines
- Built-in CRM and WhatsApp integration
- AI-to-human transfer and appointment handling
- 30 days free from your go-live date
Plus VAT. Monthly rolling after the free trial, with 30 days' notice. Extra minutes, lines, numbers, integrations and WhatsApp/Meta charges are agreed with you up front.
Get a quote for your practiceCase studies
From one large practice to groups of 100+.
How one of London's largest private dental practices answers every patient, day and night
A 10-surgery private practice in London put an AI receptionist on its phones and WhatsApp, so high-value enquiries, emergencies and recalls are handled the moment patients get in touch.
Read the storyA Qatar dental group brings up to 20 practices onto one AI-powered front desk
A leading dental group in Doha unified calls and WhatsApp across up to 20 practices, with Arabic and English AI agents handling bookings and reminders from early morning until midnight.
Read the storyScaling patient communication across 100+ practices in Saudi Arabia
One of Saudi Arabia's largest dental and aesthetic groups uses Intelinteract to handle patient communication across more than 100 practices in over 25 cities, with Arabic-first AI agents and governed, group-wide workflows.
Read the storyIntegrations
Works with your practice systems.
Practice management systems including Dentally, CareStack, Software of Excellence and SFD, plus CRM, payments, telephony and messaging tools.
FAQ
Questions practices ask us.
Can we keep our practice phone numbers?
Yes. We port your existing geographic (01, 02, 03) and non-geographic numbers to Intelinteract, so patients keep calling the numbers they already know. We plan the switchover with you so the practice isn't left without phones, and you can add new local or freephone numbers at any time.
Do we need new handsets?
Not necessarily. Your team can answer on desk phones, on a computer or on a mobile app. We'll check which of your existing handsets can be reused before recommending anything new.
How does it work with our practice management system?
Intelinteract connects to dental practice management systems including Dentally, CareStack, Software of Excellence and SFD. Incoming calls are matched to the patient record, and bookings and call outcomes are kept in step with your diary.
Can it handle more than one practice?
Yes. Each practice keeps its own numbers, menus and opening hours, while calls can overflow between sites or to a central team. Groups manage every site from one system, with reporting per practice.
What happens to calls when reception is busy or closed?
You decide. Calls can queue, overflow to another team member or site, or be answered by the AI receptionist, which books appointments, answers common questions and passes anything it can't handle back to your team with full context. Calls that do go unanswered get an automatic SMS or WhatsApp follow-up.
Are calls recorded?
Call recording is available on every line, with the announcements you need to tell patients. Recordings, transcripts and summaries are stored securely with role-based access, and you control how long they are kept.
How much does a dental phone system cost?
The practice package starts from £180 per practice per month plus VAT. It includes the phone system with up to 4 lines, the AI receptionist with 1,500 AI voice minutes, a built-in CRM and WhatsApp, with 30 days free from your go-live date. Extra lines, numbers and minutes are quoted up front.
Is there a long contract?
No. After the free trial the service runs monthly, and you can cancel with 30 days' notice.
More for dental practices
AI dental receptionist
Answers every call and WhatsApp 24/7, books into your diary and hands over to your team.
Dental contact centre
One patient contact centre for every practice in your group, with AI and human agents.
Intelinteract for dental
The full picture: phone system, AI front desk, recalls, treatment plans and reporting.
See your practice's calls on one system.
Book a demo and we'll show you how Intelinteract would route, answer and follow up calls for a practice like yours.