How one of London's largest private dental practices answers every patient, day and night

With ten surgeries offering everything from hygiene and family dentistry to implants, Invisalign and cosmetic treatment, the reception team handled a constant stream of calls, WhatsApp messages and online enquiries — while also looking after patients in the practice.

At peak times calls went unanswered, after-hours enquiries for consultations waited until the next morning, and recalls, membership renewals and treatment-plan follow-ups depended on whoever had time. For a private practice, every missed enquiry is a lost consultation.

The practice put Intelinteract's AI receptionist on its phone line and WhatsApp. It answers in the practice's name, books, moves and cancels appointments, answers questions on treatments, fees and finance, and passes dental emergencies and clinical questions to the team with full context.

Calls the team can't take are followed up within seconds, consultation enquiries are captured and followed up until they book, and recall and hygiene reminders run automatically — with patients able to confirm or rebook in the same conversation.