Intelinteract® AI dental receptionist
An AI receptionist that answers every patient, day and night.
Your AI receptionist answers calls and WhatsApp in your practice's name, books straight into your PMS, handles emergencies by your rules and hands patients to your team when a person is needed.
- Answers 24/7Every call and WhatsApp, including lunchtimes, evenings, weekends and bank holidays.
- Books into your diaryReal availability from Dentally, CareStack, Software of Excellence and SFD.
- Follows your rulesNHS and private, new patients, emergencies, fees and finance.
- Hands over with contextYour team gets a summary, so patients never repeat themselves.
The cost of a busy front desk
Patients call when your team is busiest.
Peak-time calls go unanswered
The morning rush and lunchtime are when patients call and when reception is checking in, taking payments and answering questions face to face.
After-hours enquiries go elsewhere
Patients looking for a new dentist, an implant consultation or an emergency appointment in the evening rarely wait until the morning.
Follow-ups depend on who has time
Callbacks, recalls and treatment-plan follow-ups slip when the front desk is stretched, and that is revenue the practice never sees.
What it handles
The calls your team shouldn't have to take.
The AI receptionist handles routine conversations from start to finish, and knows when to bring in your team.
Bookings, changes and cancellations
Books, moves and cancels appointments in your PMS, for the right clinician, practice and appointment type.
New-patient enquiries
Takes details, explains what to expect, books the first appointment or consultation and follows up until it's confirmed.
Treatment and fee questions
Answers questions about treatments, prices, finance and membership plans using the information you approve.
Emergencies by your protocol
Recognises urgent symptoms, offers emergency slots or transfers to your team, and never gives clinical advice.
Missed-call recovery
Calls that do go unanswered get an SMS or WhatsApp follow-up within seconds, so the patient still books.
Recalls and reminders
Runs check-up and hygiene recalls and appointment reminders, with patients able to confirm or rebook in the same conversation.
Treatment-plan follow-up
Follows up patients who haven't accepted a treatment plan, answers their questions and books the next step.
Many languages
Speaks to patients in their own language, for practices serving diverse communities.
Summaries for your team
Every conversation is summarised and logged against the patient, with the outcome and any action needed.
How it works
Configured to your practice, tested before it answers a patient.
- Step 1
Learn your practice
We capture your services, fees, clinicians, opening hours, emergency protocol and the questions patients ask most.
- Step 2
Connect your systems
We connect your PMS and phone lines, so the AI books into real availability and recognises returning patients.
- Step 3
Test with your team
Your team tests the AI receptionist on real scenarios and we refine its answers before it goes live.
- Step 4
Go live and improve
It starts answering patients, and we review calls and outcomes with you to keep improving.
Built for UK dentistry
Built around UK dental practice.
The AI receptionist works to your practice's policies and connects to the systems UK practices use, whether you're NHS, private or mixed.
Practice management systems
- Dentally
- CareStack
- Software of Excellence
- SFD
NHS and private rules
Follows your rules on NHS and private enquiries, new-patient lists, membership plans, fees and finance options.
Safe emergency handling
Escalates urgent calls to your team or emergency slots and, if you choose, signposts out-of-hours patients to NHS 111.
Transparent with patients
Always introduces itself as an AI assistant, and patients can ask for a person at any time.
UK GDPR and security
Patient data is handled under UK GDPR with a Data Processing Addendum, role-based access and full audit trails.
Pricing
An AI receptionist for less than a part-time hire.
One monthly price per practice covers the AI receptionist, the phone system and WhatsApp, with 1,500 AI voice minutes included. Groups and larger practices get a quote based on sites and call volumes.
Practice package
From£180per practice / month
- AI receptionist on calls and WhatsApp, 24/7
- 1,500 AI voice minutes every month
- Cloud phone system with up to 4 lines
- Built-in CRM and WhatsApp integration
- AI-to-human transfer and appointment handling
- 30 days free from your go-live date
Plus VAT. Monthly rolling after the free trial, with 30 days' notice. Extra minutes, lines, numbers, integrations and WhatsApp/Meta charges are agreed with you up front.
Get a quote for your practiceCase studies
From one large practice to groups of 100+.
How one of London's largest private dental practices answers every patient, day and night
A 10-surgery private practice in London put an AI receptionist on its phones and WhatsApp, so high-value enquiries, emergencies and recalls are handled the moment patients get in touch.
Read the storyA Qatar dental group brings up to 20 practices onto one AI-powered front desk
A leading dental group in Doha unified calls and WhatsApp across up to 20 practices, with Arabic and English AI agents handling bookings and reminders from early morning until midnight.
Read the storyScaling patient communication across 100+ practices in Saudi Arabia
One of Saudi Arabia's largest dental and aesthetic groups uses Intelinteract to handle patient communication across more than 100 practices in over 25 cities, with Arabic-first AI agents and governed, group-wide workflows.
Read the storyIntegrations
Works with your practice systems.
Practice management systems including Dentally, CareStack, Software of Excellence and SFD, plus CRM, payments, telephony and messaging tools.
FAQ
Questions practices ask us.
What does an AI dental receptionist do?
It answers your practice's calls and WhatsApp messages in your practice's name, 24/7. It books, moves and cancels appointments in your diary, answers questions about treatments, fees, finance and opening hours, takes new-patient details, and passes anything clinical, complex or sensitive to your team with a summary of the conversation.
Will patients know they're talking to AI?
Yes. The AI receptionist always tells callers they are speaking to an AI assistant, and patients can ask for a member of the team at any point.
Does it book directly into our practice management system?
Yes. It connects to dental practice management systems including Dentally, CareStack, Software of Excellence and SFD, checks real availability and books into the right diary, clinician and appointment type.
How does it handle dental emergencies?
It follows your emergency protocol. It recognises urgent symptoms, offers your emergency slots or transfers to your team or on-call clinician, and out of hours can signpost patients to NHS 111 if that's what your practice wants. It never gives clinical advice.
Will it replace our reception team?
No. It takes the repetitive calls, after-hours enquiries and follow-ups so your team can focus on the patients in front of them. Your team stays in control of anything that needs a person.
Can it tell NHS and private patients apart?
It follows your rules. You decide how it handles NHS and private enquiries, whether you are taking new NHS patients, which treatments it can discuss and what it says about fees and finance.
Does it work with our existing phone line?
Yes. It runs on Intelinteract's cloud phone system, and you keep your existing practice numbers. It can answer every call, only overflow calls when the team is busy, or only out-of-hours calls.
How much does an AI receptionist cost?
The practice package starts from £180 per practice per month plus VAT, including 1,500 AI voice minutes, the phone system with up to 4 lines, a built-in CRM and WhatsApp. The first 30 days are free from your go-live date, then it runs monthly with 30 days' notice.
How quickly can we go live?
We review your patient journeys, configure the AI receptionist to your practice's rules, connect your PMS and test it with your team before it answers patients. Most practices start with call answering and missed-call recovery, then add recalls and treatment-plan follow-up.
More for dental practices
Dental phone system
Cloud phone system for practices and groups, with your numbers and your PMS.
Dental contact centre
One patient contact centre for every practice in your group, with AI and human agents.
Intelinteract for dental
The full picture: phone system, AI front desk, recalls, treatment plans and reporting.
Hear it answer a call for your practice.
Book a demo and we'll show you the AI receptionist handling bookings, new-patient enquiries and emergencies for a practice like yours.