Case study · Dental · Qatar
A Qatar dental group brings up to 20 practices onto one AI-powered front desk
A leading dental group in Doha unified calls and WhatsApp across up to 20 practices, with Arabic and English AI agents handling bookings and reminders from early morning until midnight.
- Customer
- A leading dental group in Qatar
- Scale
- Up to 20 practices
- Location
- Doha
- Platform
- Intelinteract
The challenge
What wasn't working
The group's clinics open from 7am until midnight, six days a week, and serve a diverse patient base in Arabic, English and other languages. Enquiries arrived by phone and WhatsApp at every practice, spread across sites, teams and devices — and patients expected fast replies on WhatsApp.
Group management had little visibility of how many enquiries each site received, how quickly they were answered, or how many turned into bookings.
The solution
What changed with Intelinteract
Intelinteract brought every practice's calls and WhatsApp conversations into one platform. Arabic and English AI agents answer patients across the group's long opening hours, book into the right practice and specialty — from paediatric and preventive care to orthodontics and root canal treatment — and send confirmations and reminders on WhatsApp.
Complex requests are routed to the right site or team with the full conversation history, and group managers see performance across all practices in one dashboard.
What was deployed
- Multilingual AI voice and WhatsApp agents
- Group-wide routing across practices
- Appointment reminders and confirmations
- Shared patient conversation history
- Group-level reporting
The outcome
- One front door for patients across every practice
- Patients served in Arabic and English, from 7am to midnight
- Faster replies on the channel patients prefer
- Group-wide view of enquiries, response times and bookings
The customer's name is withheld to protect their privacy.
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