Intelinteract® for dental groups
One patient contact centre for every practice in your group.
Bring patient calls and messages from every practice onto one platform. A central booking team and AI agents answer, book and follow up for the whole group, while each practice keeps its own numbers and identity.
- Central team and AI agentsWorking side by side on one platform, on every channel.
- Book at any practiceLive diaries from Dentally, CareStack, Software of Excellence and SFD.
- Recalls at scaleGroup-wide recall, reactivation and treatment-plan campaigns.
- Group-wide visibilityAnswer rates, bookings and missed opportunities per practice.
The group challenge
Every practice answering its own phones doesn't scale.
Uneven patient experience
Some practices answer quickly and others don't. Patients calling a busy site wait or hang up, even when another practice has free slots.
No group-wide view
With different phone setups at every site, head office can't see how many calls are missed, how many convert or where the problems are.
Recalls and follow-ups vary
Recall and treatment-plan follow-up depend on each practice's capacity, so revenue is left on the table across the group.
What you get
A full contact centre, built for dental groups.
Everything a central patient team needs, with AI agents taking the routine load so your people handle the conversations that matter.
Omnichannel queues
Calls, WhatsApp, SMS, email, web chat and social messages in one queue, routed by practice, skill and opening hours.
AI agents on every channel
Handle bookings, changes, reminders and FAQs for every practice, and hand over to your team with full context.
Book across the group
Agents see live availability at every practice and can offer a patient the nearest free slot.
Recall and reactivation campaigns
Outbound recall, hygiene, reactivation and treatment-plan campaigns by AI and human agents, group-wide.
Supervisor tools
Live monitoring, whisper and barge, and real-time wallboards across every queue and practice.
Agent assist
Real-time guidance, knowledge suggestions and automatic call summaries and wrap-up for your team.
AI quality management
Every interaction scored automatically, so you can coach agents on real calls, not a small sample.
Workforce management
Forecasting and scheduling that match staffing to call and message demand across the group.
Practice-level reporting
Answer rates, wait times, bookings and missed opportunities per practice and for the whole group.
How it works
Centralise at the pace that suits your group.
- Step 1
Assess
We review call and message volumes, peaks and conversion at each practice to find where a central team and AI add most.
- Step 2
Design
We design queues, routing, booking rules and handovers between AI agents, the central team and practices.
- Step 3
Roll out
Practices move onto the platform in waves, starting with overflow and out-of-hours, then bookings and campaigns.
- Step 4
Run and improve
We report on agreed KPIs per practice and across the group, and keep tuning routing, AI agents and staffing.
Built for UK dentistry
Ready for UK dental groups.
From a handful of practices to national groups, Intelinteract works with the systems and policies your practices already use.
Practice management systems
- Dentally
- CareStack
- Software of Excellence
- SFD
Mixed NHS and private estates
Routing and AI responses follow each practice's rules for NHS and private patients, new-patient lists and fees.
Each practice keeps its identity
Patients call their own practice's number and hear its name, even when the central team or AI answers.
Proven at group scale
Dental groups with up to 20 practices in Qatar and more than 100 in Saudi Arabia run their patient communication on Intelinteract.
UK GDPR and security
Patient data is handled under UK GDPR with a Data Processing Addendum, role-based access and full audit trails.
Pricing
Priced for your group, starting with one practice.
Group pricing depends on the number of practices, seats and channels, and we'll quote after reviewing your volumes. Every practice can start on the standard package below and grow into a central contact centre without changing systems.
Practice package
From£180per practice / month
- AI receptionist on calls and WhatsApp, 24/7
- 1,500 AI voice minutes every month
- Cloud phone system with up to 4 lines
- Built-in CRM and WhatsApp integration
- AI-to-human transfer and appointment handling
- 30 days free from your go-live date
Plus VAT. Group, seat and contact centre pricing is quoted separately. Monthly rolling after the free trial, with 30 days' notice.
Get a quote for your practiceCase studies
From one large practice to groups of 100+.
How one of London's largest private dental practices answers every patient, day and night
A 10-surgery private practice in London put an AI receptionist on its phones and WhatsApp, so high-value enquiries, emergencies and recalls are handled the moment patients get in touch.
Read the storyA Qatar dental group brings up to 20 practices onto one AI-powered front desk
A leading dental group in Doha unified calls and WhatsApp across up to 20 practices, with Arabic and English AI agents handling bookings and reminders from early morning until midnight.
Read the storyScaling patient communication across 100+ practices in Saudi Arabia
One of Saudi Arabia's largest dental and aesthetic groups uses Intelinteract to handle patient communication across more than 100 practices in over 25 cities, with Arabic-first AI agents and governed, group-wide workflows.
Read the storyIntegrations
Works with your practice systems.
Practice management systems including Dentally, CareStack, Software of Excellence and SFD, plus CRM, payments, telephony and messaging tools.
FAQ
Questions practices ask us.
What is a dental contact centre?
A dental contact centre handles patient calls and messages for several practices from one place. Instead of every practice answering its own phones, a central team supported by AI agents answers, books and follows up for the whole group, while each practice keeps its own numbers and identity.
Do we need to centralise everything at once?
No. Many groups start by sending overflow and out-of-hours calls to the central team or AI agents, then move recalls, new-patient enquiries and finally all booking calls as they see the results.
How do AI agents and our central team work together?
AI agents handle routine bookings, changes, reminders and common questions on every channel. When a patient needs a person, the conversation goes to the right agent in the central team or at the practice, with a summary, so the patient doesn't repeat themselves.
Can agents book into different practices' diaries?
Yes. Intelinteract connects to dental practice management systems including Dentally, CareStack, Software of Excellence and SFD, so agents and AI can see availability and book at any practice in the group.
Which channels does the contact centre cover?
Phone, WhatsApp, SMS, email, web chat, social media and your app, all in one queue with skills-based routing and one patient history.
What can managers see?
Live wallboards for every queue, answer rates, wait times, bookings and missed opportunities per practice, plus AI quality scoring on every interaction rather than a small sample.
How big a group does it support?
From two practices with a shared booking team to groups with 100 or more sites. The platform scales from 2 seats to over 1,000 without changing systems.
How is a dental contact centre priced?
Group pricing is based on the number of practices, seats and channels. Single practices start from £180 per practice per month plus VAT, and we'll quote for your group after reviewing your call volumes.
More for dental practices
Dental phone system
Cloud phone system for practices and groups, with your numbers and your PMS.
AI dental receptionist
Answers every call and WhatsApp 24/7, books into your diary and hands over to your team.
Intelinteract for dental
The full picture: phone system, AI front desk, recalls, treatment plans and reporting.
See what a central patient team could do for your group.
Book a demo and we'll walk through how calls and messages from every practice would be answered, booked and followed up on one platform.