Healthcare · Hospitals, hospital groups and clinics
One platform for every patient conversation, across every site.
Intelinteract answers, books and follows up with every patient. Intelinteract Studio connects the workflows behind them — referrals, insurance, discharge and care coordination — governed across your whole group.
- Patient access
- Contact centre
- Referrals and follow-up
- Multilingual
- Governed AI
The challenge
Patient communication is spread across disconnected systems.
- Scheduling, triage, referrals and follow-up run in separate systems and teams.
- Clinicians and front-desk staff carry a heavy administrative load.
- Calls are routed by hand, handed off repeatedly and followed up inconsistently.
- The result: harder patient access, delayed action and a weaker patient experience.
The platform
Two layers that work together — patients on one side, your hospital on the other.
Running a dental practice or clinic? See Intelinteract for dental practices →
- 24/7 AI patient receptionist and appointment booking
- Agentic contact centre for every site, 2 to 1,000+ seats
- Voice, WhatsApp, SMS, email, web chat and patient app
- Reminders, recalls and missed-appointment recovery
- Referral intake, routing and status updates
- Insurance eligibility and pre-authorisation follow-up
- Discharge follow-up and post-care outreach
- Lab, pharmacy and provider-network coordination
Use cases
Built for the conversations hospitals have every day.
Start with the highest-volume journeys — patient access and appointments — then extend into referrals, insurance and post-care.
- 01
AI patient receptionist
A 24/7 virtual front desk that answers every call, remembers past interactions, understands why the patient is calling and resolves or routes it.
Fewer missed calls and better access outside clinic hours.
- 02
Appointment booking
Patients book, cancel or reschedule by talking to an AI agent instead of waiting on hold. It checks availability, offers slots, confirms and sends a reminder.
Shorter queues and staff freed from repetitive scheduling.
- 03
Reminders and recovery
Automatic calls, WhatsApp, SMS or email for reminders, confirmations and missed-appointment recovery.
Higher attendance and fewer empty clinic slots.
- 04
Multilingual patient support
Support across multiple languages and dialects for hospitals serving diverse communities.
Better access, inclusion and patient satisfaction.
- 05
Triage and intelligent routing
Structured questions, configured to your clinical protocols, capture the patient's need, flag urgent cases and route them to the right specialty — with clinicians in control.
Natural-language routing instead of rigid IVR menus.
- 06
Insurance and billing queries
Invoice status, payment reminders, document requests, eligibility and pre-authorisation status, and payment-plan information.
Lower admin burden and clearer payment communication.
- 07
Referrals and care coordination
Track referrals, update patients and coordinate with labs, pharmacies and partner providers across the network.
Less referral leakage and faster time to care.
- 08
Post-care follow-up
Discharge calls, aftercare check-ins and feedback surveys, with escalation when a patient needs a person.
Continuity of care and earlier warning of problems.
The hybrid model
AI where it helps. Humans where it matters.
The speed of AI agents with the expertise of your people — and a seamless handover, with full context, whenever a patient needs a human.
Handled by AI agents
- Frequently asked questions and repeat enquiries
- Appointment scheduling and confirmations
- Prioritisation by intent, type and category
- Escalation based on intent, within guardrails
- Follow-ups and notifications by voice, WhatsApp or chat
Handled by your team
- Clinical advice and expert guidance
- Complex and emotional conversations
- Any patient who asks to speak to a person
- Long-term patient relationships
- Retention and care-plan conversations
Outcomes
What changes for patients and teams.
Fewer missed calls and no-shows, faster responses and follow-up that never slips — measured across every site.
Hospital contact centres
A faster, smarter contact centre — with supervisors in control.
- 2.1 min
- average handling timevs 6.2 min industry average
- 96%
- first-contact resolutionvs 68% industry average
- $3.20
- cost per contactvs $7.60 industry average
- Live monitoringListen to calls silently, without the agent or patient knowing.
- Whisper coachingGuide agents during a call without the patient hearing.
- Call interventionJoin a live call to help with escalated cases.
- Real-time dashboardsQueues and indicators such as handling time, resolution and CSAT.
- Quality scorecardsScore every interaction against coaching and compliance standards.
- AI alertsInstant alerts on negative sentiment or compliance risks.
- Workforce managementForecast volumes and plan staffing across sites.
- Patient feedback intelligenceNPS, CSAT and reviews analysed for themes like waiting times and booking frustrations.
Indicative figures from Core Cognitics healthcare benchmarks. Results vary by organisation, specialty and market.
Trusted in healthcare
Working with hospitals and practices across the Gulf and the UK.
From hospital groups to independent dental practices — including AI triage pathways with a leading London hospital.
- Abeer Medical GroupHospitals and medical centres · Saudi Arabia, GCC and India
- Jeddah National HospitalHospital · Saudi Arabia
- Naseem HealthcareSurgical and medical centre
- Kings Dental CentreDental
- St Pauls DentalDental
- Dentistry on Gipsy HillDental · London
Where we work
Built for the way healthcare works in your region.
One platform, configured for local languages, regulations and patient expectations.
Gulf
UAE · Qatar · Saudi Arabia
- Local teams in the UAE and Qatar, with hospital customers in Saudi Arabia
- Multilingual AI agents for diverse patient communities
- WhatsApp-first patient engagement
- Deployment in-country or in a sovereign cloud where data must stay local
United States
Health systems and hospital groups
- HIPAA-aligned security for patient communications
- Insurance eligibility, pre-authorisation and billing enquiries
- Contact-centre scale for multi-site health systems
- Integration with CRM, contact-centre and enterprise systems
UK and Europe
Hospitals, trusts and private providers
- GDPR-compliant handling of patient data
- Deployed with a leading London hospital for AI triage pathways
- EU AI Act transparency: agents always say they are AI
- Data residency in the UK or EU
Getting started
Moving from a legacy PBX to an AI contact centre doesn't have to be complicated.
- 1
Assessment
We map your patient journeys, contact-centre operations and channels to define the right AI–human model.
- 2
Use-case design
We design omnichannel workflows and pick the first automation opportunities.
- 3
Set-up and integration
We connect your telephony, CRM and hospital systems.
- 4
Testing and training
Agents are trained and tested on real conversation patterns for accuracy, tone and compliance.
- 5
Monitoring and optimisation
Real-time analytics and AI reporting drive continuous improvement.
Integrations
Connects to your hospital systems.
CRM, contact-centre, ERP and billing systems — including Salesforce, SAP, Genesys and NICE — with shared patient memory across every conversation.
What patient journey would you like to automate first?
Show us your busiest journey — appointments, referrals or post-care. We'll show you how Intelinteract and Studio handle it across your sites.